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Grace Helene
@gracehelene
UX Researcher, Accessibility Consultant
United Kingdom
English, German
About me
I got into UX to make lots of people happy — and after six years in a branding agency I found myself drawn towards work that actually mattered.
I work across research, strategy, copywriting, wireframes, branding and design thinking workshops, but what I care about most is accessibility and participation. Workshops help people who think they're not creative discover how many good ideas they have.
Accessibility ensures the goodness of UX reaches those who need it most.
If you're a small organisation or charity trying to build something meaningful, I'd love to help.
Skills
Grace Helene
Offline •
Average response time: 1 hour
See my services
User Testing
I will offer user research strategy and consultation
Work experience
Agency
Full-time • 6 yrs 8 mos
User Experience Researcher
Nov 2019 - Sep 2025 • 5 yrs 10 mos
UX strategist at a Berlin-based international branding agency, working across the full design lifecycle from initial research, audits and stakeholder workshops through to launch QA, copywriting and brand strategy. Clients spanned a range of sectors and cultural contexts, requiring adaptable communication and a confident presentation style. Responsibilities included leading small multidisciplinary teams, interviewing clients and end customers, facilitating design thinking workshops, conducting UX and accessibility audits, and delivering strategic recommendations to senior stakeholders.
Market research interviewer
Mar 2019 - Jan 2020 • 10 mos
Conducted outbound cold and warm calls to medical and healthcare professionals as part of a market research programme, gathering structured data and qualitative responses for analysis. Maintained accurate and detailed records of interview responses across high call volumes, adhering to strict data integrity and confidentiality requirements. Developed a confident, professional telephone manner and the resilience to maintain consistent performance across demanding outbound calling environments.
Payroll Administrator
Carers • Full-time
Jan 2017 - Jul 2018 • 1 yr 6 mos
Administrator for a residential care home of approximately 60 residents, managing a broad range of administrative duties in a sensitive and confidential environment. Responsibilities included processing staff payroll using Sage, managing large-scale supply orders, maintaining and filing confidential client documentation in line with data protection requirements, and directing incoming phone enquiries professionally to the care home manager. Also designed a marketing brochure for the home, demonstrating initiative and versatility across a varied administrative workload.
