
Grace T
Extraordinary Freelancer
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Work experience
Technical Achievements & Intelligent Infrastructure
VR Pole • Freelance
Apr 2025 - Present • 1 yr 5 mos
AI Voice & Telephony Architecture: Engineered enterprise voice models by linking ChatGPT, Dialpad, ElevenLabs, and Botpress, creating human-like conversational voice bots that log interactions directly into Salesforce and Slack. Whisper & RingCentral Transcription Engines: Configured real-time call parsing tools using OpenAI Whisper and RingCentral, capturing voice notes and auto-syncing client summaries to Google Sheets and ClickUp. Multi-Channel Chatbot Nurture Pipelines: Programmed automated customer engagement sequences in ManyChat and WhatsApp, mapping conversion hooks to GoHighLevel (GHL) and Calendly for automatic meeting bookings. Agile & Enterprise Project Synchronization: Built automated issue-tracking workflows that convert incoming sales requests into structured tickets across Jira, Monday.com, and Airtable via Zapier Expert pathways. Self-Hosted n8n & Open-Source Orchestration: Designed complex n8n scenarios featuring custom webhooks, data transformers, and error-handling loops to maintain frictionless multi-app synchronization without high task costs. Cross-Platform Workflow Optimization: Optimized operational velocity by unifying communication tools (Slack, WhatsApp) with core CRM architectures (Salesforce, GHL), reducing manual team updates by 80%.