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IT Support & Enterprise Technology Specialist
Private Site • Full-time
Jul 2019 - Present • 7 yrs
I provide enterprise technology support and technical assistance in a high-responsibility organizational environment. My experience includes Microsoft 365, Windows environments, Active Directory, Outlook, SharePoint, VPN and remote access tools, access management workflows, Power BI Report Server, technical troubleshooting, user support, and internal documentation. This role has strengthened my ability to understand technical systems, document processes clearly, explain complex topics to different audiences, and communicate technical information in a practical and structured way.