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gregdutton848

Greg D

@gregdutton848

Jira architect who fixes messy Jira instances, fast

United States
English
About me
Your Jira should speed your teams up, not slow them down. If yours is a maze of duplicate workflows, field sprawl, and dashboards nobody trusts, I’ll fix it. I’ve architected and run Jira for programs with 1,000+ users across federal health and defense. I’m also an ex-developer, so automation and JQL are covered. What I do: • Jira health checks and cleanup • Jira Service Management setup • Dashboards that replace manual status reports Fixed price. Clear scope. Most audits done in under two weeks. Send me your biggest Jira headache, and I’ll tell you how I’d fix it.... Read more

Skills

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gregdutton848
Greg D
Offline • 

See my services

Project Management
I will audit and clean up your messy jira as an expert jira admin
From$195 / projectMore details
Project Management
I will set up jira service management for your team
From$295 / projectMore details

Work experience

Robotics_Company

Technical Project Manager & Jira Administrator/Architect

Robotics Company • Full-time

Feb 2026 - Present • 8 mos

Jira administrator for the business systems team and its cross-functional partners. I own all configuration, workflows, and dashboards. • Interviewed delivery managers across 8 teams and turned their pain points into standardized Jira workflows, dashboards, and automations, cutting manual status prep by 15 hours a week. • Automated manual workflows with PowerShell, Power Automate, and AI tooling, saving 10 hours a week. • Translate business requests into user stories, acceptance criteria, and test cases, and lead delivery from intake through release.

Deloitte

Jira Architect, Product Manager & Agile Coach

Deloitte • Full-time

Jan 2022 - Feb 2025 • 3 yrs 1 mo

Delivered Jira, Jira Service Management, ServiceNow, and Agile transformations for federal health, defense, and commercial clients. Clients: Department of Veterans Affairs · Defense Health Agency (PEO DHMS) · National Institutes of Health · National Cancer Institute · Department of Health and Human Services · Novant Health · Futurescape • Defense Health Agency: Modernized test, defect, deliverable, and service management processes onto Jira Software and JSM for 1,000+ users, gathering requirements from 80+ government stakeholders. • Veterans Affairs: Rebuilt a Jira instance around the team’s real workflow, raising process efficiency 30% and cutting intake turnaround 40%. • Novant Health: Co-led the PMO and rebuilt legacy workflows as automated ServiceNow processes. • NIH and NCI: Led product development and Agile delivery, turning requirements into 200+ user stories and improving delivery quality 40%. • HHS and Futurescape: Jira architecture and administration, including a waterfall-to-Agile transition with automated JQL reporting.

Synergy

Application Developer, U.S. Coast Guard Systems

Synergy • Full-time

Sep 2019 - Jan 2022 • 2 yrs 4 mos

Full-stack developer on mission-critical U.S. Coast Guard systems, which is why I can script, automate, and integrate Jira instead of only configuring it. • Built and shipped features in Java, JavaScript, C#, HTML5/CSS, and PL/SQL. • Refactored legacy code to improve performance and maintainability. • Wrote user stories and acceptance criteria, and worked directly with end users to isolate and resolve complex defects.