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I will set up jira service management for your team

Greg D

United States

I speak English

Jira architect who fixes messy Jira instances, fast

Your Jira should speed your teams up, not slow them down. If yours is a maze of duplicate workflows, field sprawl, and dashboards nobody trusts, I’ll fix it. I’ve architected and run Jira for program...
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About this Gig

Your teams requests are buried in email threads, Slack DMs, and hallway asks. Nothing gets tracked, nobody knows whats overdue, and good work goes unseen.

I'll set up Jira Service Management so every request has a home, an owner, and a deadline.


Why me:

I modernized service management onto JSM for a Defense Health Agency program serving 1,000+ users, and I am Former Tier III support, so I build desks that work for the people filing tickets, not just the admins. I am also an ex-developer, so automation is built in, not bolted on.


What I set up:

  1. Request types with clear forms
  2. A customer portal and email intake
  3. Queues, SLAs, and approvals
  4. Automation that assigns, escalates, and closes stale tickets
  5. Dashboards that show workload and SLA health


Every desk is tested against real sample requests before handoff.


Message me with what your team handles today, and Ill suggest the right setup before you order.

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set up jira service management for your team
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Domain:

Programming & Tech

Industry:

Software

Language:

English

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