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IT & Operations Systems Specialist
Communication and Works Department (C&W) Swabi • Freelance
Apr 2024 - Feb 2026 • 1 yr 10 mos
Supported departmental operations through structured data management, digital documentation, reporting, workflow coordination, and process improvement. Worked with teams to organize information, improve communication, reduce repetitive manual tasks, and support accurate decision-making. Developed practical experience in business operations, systems thinking, documentation, and technology-enabled process improvement—skills I now apply to AI automation, API integrations, CRM workflows, dashboards, and custom business systems.