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gsara14

Radhika G

@gsara14

Senior Customer Experience Specialist

India
English, Tamil
About me
I am a Senior Customer Experience Specialist with over 14 years of experience, including a decade at Maersk. I specialize in Salesforce Case Management, SAP S/4HANA, and invoice dispute resolution. I am an expert in driving CSAT scores and mentoring teams to optimize operational productivity.... Read more

Skills

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gsara14
Radhika G
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will optimize your customer experience and support workflows
From$30 / projectMore details
Data Dashboards
I will design dynamic excel dashboards and handle data cleaning
From$15 / projectMore details

Work experience

A.P._Moller - Maersk

Senior Customer Service Specialist

A.P. Moller - Maersk • Full-time

May 2014 - Dec 2024 • 10 yrs 7 mos

Led end-to-end process training and onboarding for junior agents. Conducted daily quality audits and performance reporting for Team Leaders. Collaborated with Sales and Finance to resolve invoice disputes and optimize client quotations. Managed 80–100 global customer queries daily via Salesforce and SAP S/4HANA, resolving complex shipment escalations while maintaining high CSAT scores and developing SOPs.