Darshan M

Self-Employed

Freelancing Career • Freelance

Dec 2023 - Present • 2 yrs 9 mos

As an IT Consultant and Technology Lead, I help growing businesses, agencies, and enterprise teams architect secure email ecosystems, protect domain reputation, and optimize cloud workspace operations. When email deliverability drops or security vulnerabilities arise, the cost directly impacts revenue and trust. I step in to diagnose root-cause delivery issues, enforce strict authentication protocols, and build dependable infrastructure that scales. Where I Help Most: Email Security & Domain Authentication: Implementing and enforcing strict SPF, DKIM, DMARC, and DNS policies to prevent domain abuse and spoofing. Deliverability & Warmup Strategy: Diagnosing inbox placement drops, bounce spikes, spam filter triggers, and configuring warmup pipelines for high-volume outreach and marketing stacks. Cloud Workspace & Identity Management: Administering Google Workspace, user access controls, audit log investigations, and security compliance. Infrastructure & Architecture: DNS configuration, API integrations, and cloud tooling to keep messaging and operations reliable. Whether you need an audit of your current domain setup, emergency deliverability troubleshooting, or an infrastructure overhaul: 📩 Let’s connect or reach out directly to discuss how we can secure and scale your email systems.

IT Operations Manager

Infosys

Jul 2021 - Dec 2023 • 2 yrs 5 mos

As Operations Manager at Infosys, led day-to-day client operations, - Supervised Teams providing guidance, support and mentorship to foster performance and collaborative environment. - Provided guidance on technical and process issues, including Google Workspace: Email specific case to case management, Message routing and associated troubleshooting, Message Hygiene Technologies - Managed backlog and ensured timely closure of cases. - Oversaw escalation management, monitored performance metrics, and implemented queue management for SLA adherence.

IT Manager

Avenue Supermarts • Full-time

Nov 2015 - Apr 2021 • 5 yrs 5 mos

Spearheading E-Mail Management entailing: - Google G-Suite Administration, On-premise -Mailing Solution - Message routing and associated troubleshooting - Message Hygiene Technologies SPF, DKIM and DMARC - Intermediate knowledge of Prevention of Spam, Phishing and Malware - Mobile Device Management- Google MDM, ManageEngine and Cipherlabs WMDS - Managing Archival Solution ➢ Participated in PoC’s for other MDM solutions like SOTI, ManageEngine and Email Security like Cisco's Cloud Email Security. ➢ Creating, developing and maintaining SOPs for the subject ➢ Administering Datacenter Management, related Projects & Datacenter Migration Implementation ➢ Monitoring Tool Management – SolarWinds & ManageEngine OPmanager for effective IT Service Delivery