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guestmatters

Annika

@guestmatters

Hotel Consultant Guest Experience Marketing

Switzerland
German, English
About me
I’m a hospitality professional with 15 years of experience in the hotel and tourism industry. Through Guest Matters, I help hotels and tourism businesses improve guest experience, optimize operations and strengthen their marketing. My approach is practical, personal and solution-oriented, based on real industry experience. I’m here to bring a fresh perspective, identify opportunities and turn ideas into practical solutions. Let’s make every guest matter.... Read more

Skills

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guestmatters
Annika
Offline • 
Average response time: 1 hour

See my services

General Assistance
I will consult you on hotel guest experience and hospitality operations
From$80 / projectMore details

Work experience

Hotel

Assistant Banquet Sales Manager

Hotel • Full-time

Dec 2024 - Sep 2025 • 9 mos

Preparing quotations and proposals Contract negotiation and closing Event coordination On-site event support Invoicing

Sales Assistant

Company • Full-time

Oct 2017 - Nov 2024 • 7 yrs 1 mo

Consulting existing and new clients Managing quotations and orders Trade fair organization Sales support

Hotel

Front Office Supervisor

Hotel • Full-time

May 2017 - Oct 2017 • 5 mos

Reception and assistance of national and international guests Cash handling Reservations and guest correspondence