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guinyamuol

Dolek

@guinyamuol

freelancer

Egypt
English, Arabic, Sudanese
About me
Customer Service | Live Chat | Email Support | Appointment Setting Need a reliable customer support representative to handle your customers? I’ll help with live chat, email support, appointment setting, outbound calls, complaint handling, issue resolution, and escalation. With hands-on experience supporting a U.S. e-commerce customer service account, I know how to communicate clearly, stay calm, and resolve customer issues professionally. You focus on your business. I’ll take care of your customers. Message me or place your order to get started.... Read more

Skills

g
guinyamuol
Dolek
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide customer support, appointment setting and follow up
From$20 / projectMore details

Portfolio

Work experience

Transcom

customer service specialist

Transcom • Full-time

Jun 2026 - Present • 3 mos

### U.S. E-Commerce Customer Service - Walmart Account Currently providing customer service support for a **U.S. e-commerce account**, assisting customers with inquiries, orders, product information, complaints, and service-related issues. **Key achievements:** • Successfully handled customer inquiries while maintaining professional communication • Developed strong experience supporting U.S. customers and understanding their expectations • Handled frustrated customers calmly and worked toward appropriate resolutions • Followed established company procedures, policies, and escalation processes • Managed multiple customer concerns while maintaining accuracy and professionalism • Strengthened problem-solving and communication skills in a high-volume customer-service environment • Gained hands-on experience with e-commerce customer support and order-related inquiries • Consistently focused on creating a positive customer experience and resolving issues efficiently