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Shaikh S
@gulamgauss
Cloud Support Engineer
India
About me
I am a Cloud Support Engineer with over 5 years of experience across AWS, Azure, and GCP. I specialize in incident management, cloud infrastructure troubleshooting, and automation solutions to ensure service reliability. I leverage my expertise in generative AI and machine learning to deliver innovative, customer-focused technical support.
Skills
Shaikh S
Offline •
Average response time: 1 hour
See my services
Cloud Management
I will handle your AWS cloud management backups and performance
Portfolio
Work experience
Cloud Support Engineer
Atos • Full-time
Feb 2021 - Present • 5 yrs 5 mos
Provide technical support for cloud-related issues across AWS, Azure, and GCP. Troubleshoot cloud infrastructure issues, ensuring minimal downtime and optimal service reliability. Manage support tickets within SLAs and offer customer guidance with clear technical solutions. Monitor cloud service health, proactively respond to alerts, and implement automation solutions while ensuring adherence to security best practices.
