g
gunes_ercan

Gunes E

@gunes_ercan
Turkey
Turkish, English
About me
Hi, I’m Dilan! I’m a Customer Experience & Back Office Specialist with over 5 years of client facing experience. In my roles including operations for major airlines I managed high volume client workflows, maintained a 95% CSAT rating, and reduced handling times by 20%. I specialize in: • Customer Care & Dispute Resolution • Back Office Task Management & CRM • Sales Process & Workflow Optimization My focus is delivering efficiency, precision, and reliable support to help your business run smoothly. Drop me a message to discuss your project!... Read more

Skills

g
gunes_ercan
Gunes E
Offline • 

See my services

Customer Support
I will handle your back office customer support
From$15 / projectMore details
General Assistance
I will be your executive virtual assistant for your workflow organization
From$20 / projectMore details

Work experience

Turkish_Airlines

Back-Office Operations & High-Satisfaction Customer Support

Turkish Airlines • Full-time

Nov 2023 - Present • 3 yrs

In my role handling back office operations for major airlines like Turkish Airlines and AJet, I successfully resolved over 100 complex flight compensation claims every month while maintaining a 95% customer satisfaction score. I actively identified bottlenecks in our ticketing processes to reduce average handling times by 20%, and I trained new hires to boost overall team productivity by 15%