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Servicenow Developer
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Associate Software Engineer
Accenture • Full-time
Oct 2023 - Present • 2 yrs 7 mos
Designed Service Catalog solutions with dynamic variables and approval workflows improving efficiency. Automated processes using Flow Designer reducing manual effort by ~30%. Developed scalable solutions using Business Rules, Script Includes, and Client Scripts. Implemented event-driven notifications improving communication speed. Provided L2 support, resolved incidents, and ensured SLA compliance. Created reports and dashboards for operational insights.