h
h_virtualoffice

Holi R

@h_virtualoffice

Admin, Operations and Project Support

Madagascar
English, French
About me
Reliable and highly autonomous professional with a background in English-speaking, cross-cultural environments. Solid experience in operational problem-solving, project coordination, and end-to-end administrative support. Adaptable and fast-learning, I am also open to custom support tasks tailored to your specific business needs.... Read more

Skills

h
h_virtualoffice
Holi R
Offline • 

See my services

General Assistance
I will provide executive admin and operations support
From$15 / projectMore details
Personal Growth & Self-Discovery
I will be your non judgmental thinking partner for life advice
From$25 / projectMore details

Work experience

Private

Private

Full-time • 7 yrs 6 mos

Administrative Officer

Feb 2023 - Present • 3 yrs 7 mos

Administrative Officer specialized in end-to-end property administration, tenant KEY RESPONSIBILITIES: - Property & Tenant Management: Managed tenant relations, addressed inquiries/service requests, coordinated offboarding for leaving tenants, and directed replacement searches. - Operations & Maintenance: Organized annual property maintenance and boiler checks, resolved technical support issues independently, and managed Energy ID filings. - Financial Administration: Executed bookkeeping tasks for assigned houses, handled rent collection, and processed rent indexation applications. - Executive Support & Leadership: Served as the sole backup for the Property Manager during holidays, managed calendar scheduling, and updated online team documentation and websites.

Dispatch and Project Coordinator

Apr 2018 - Mar 2022 • 3 yrs 11 mos

Experienced Dispatch and Project Coordinator specialized in managing global IT resources, cross-border technical projects, and strict Service Level Agreements (SLAs) within ServiceNow (SNOW) and SharePoint environments. KEY ACHIEVEMENTS: - Ticketing & SLA Management: Managed high-volume client requests within ServiceNow using a FIFO priority system to maintain strict SLA compliance. - Enterprise Organization: Utilized SharePoint to organize, streamline, and keep all global project and training documentation updated. - Global Sourcing: Vetted and sourced remote technical experts worldwide to execute tasks within planned costs. - Financial Tracking: Calculated resource allocations and provided finance with accurate monthly project billing figures. - Cross-Border Leadership: Conducted online meetings, managed risks, and trained dispatch team members.