h
hagop_ipdjian

Hagop Ipdjian

@hagop_ipdjian

Operations and Client Delivery Specialist

Armenia
English, Armenian, Greek
About me
I help accountancy firms, consultancies and nonprofits turn scattered work into clear workflows, ownership and deadlines. I bring 15+ years of international programme, project and B2B client-management experience. I map onboarding and delivery processes, build Excel or Google Sheets trackers and KPI dashboards, document SOPs, organise reporting routines and coordinate implementation. I work remotely in professional English, communicate well and treat confidentiality as a core delivery requirement. My role is operational; I do not provide accounting, tax, legal or specialist fundraising advice.... Read more

Skills

h
hagop_ipdjian
Hagop Ipdjian
Offline • 
Average response time: 1 hour

See my services

Project Management
I will audit and improve your client onboarding workflow
From$75 / projectMore details
Project Management
I will build an operations tracker, KPI dashboard and sop
From$95 / projectMore details

Portfolio

Work experience

Tufenkian_Foundation

Programmes Director / Programme Manager

Tufenkian Foundation • Full-time

Nov 2023 - Present • 2 yrs 10 mos

Joined the Tufenkian Foundation in November 2023 and progressed from project coordination and programme management to Programmes Director. Lead the planning and delivery of programmes involving workplans, budgets, procurement, timelines, risks, partners and reporting. Coordinate municipalities, communities, suppliers, contractors, donors and international stakeholders; translate complex requirements into practical workflows, monitor delivery and resolve implementation obstacles. Contribute to partnership development, proposals, presentations, process improvement and structured management reporting.