Haider M

Sr Sales Manager

Edge • Full-time

Oct 2023 - Present • 2 yrs 11 mos

North America Sales Manager ●Driving global revenue growth by managing channel partnerships and directly overseeing end-to-end sales cycles across SMB, Mid-Market, and Enterprise segments ●Leading outbound and inbound sales motions, including prospecting, qualification, value-based demonstrations, solution positioning, pricing, and contract negotiation ●Representing RiskXchange at international cybersecurity events to drive brand visibility, pipeline development, and partner co-selling opportunities: ○Attended Infosec Europe — Excel London as part of the core sales team ○Attended LA Cyber Risk Conference to engage strategic US partners and enterprise buyers ●Creating and maintaining accurate CRM hygiene in HubSpot/Salesforce to ensure predictable forecasting and efficient pipeline progression ●Leading and supporting revenue activities for the entire business, including demos, technical deep-dives, and tailored ROI/value presentations for CISOs, CIOs, and senior security stakeholders Customer Success Manager: Retention Remote ●Achieved an average of 95%+ quota for FY23-24 ●Managed high-volume inbound cancellation calls, delivering both empathetic and strategic retention conversations to reduce churn ●Identified root causes of cancellation requests and provided tailored solutions, product education, and value reinforcement to recover at-risk clients ●Developed strong objection-handling techniques, achieving a high percentage of on-call retention resolutions without requiring escalations ●Collaborated with Success Managers and Billing teams to address customer issues quickly, improving overall retention rates

Network Support Engineer

Cisco

Jan 2011 - Present • 15 yrs 8 mos

Network Support Engineer at Gigamon San Jose, USA Cisco Systems, Wichita State University Technical Support Engineer (TSE) at Wichita State University

Manager, SMB Sales II

Motive • Full-time

Feb 2017 - Aug 2023 • 6 yrs 6 mos

Managed two teams of 10+ Account Executives and SDRs ➤ $4.0M Forecast for 2022 (120% Attainment) ➤ $3.0M ARR for 2021 (95% Attainment) ➤ $2.7M ARR for 2020 (110% Attainment) ➤ $2.1M ARR for 2019 (102% Attainment) ➤ Led 1:1s, Daily check ins, debriefs and weekly business reviews Helped with interview processes, hiring, training, ramping and onboarding of new managers and AEs ●Worked very closely to work on the NRR project with save and customer success to reduce retention ●Reported to C level management weekly with pipeline overview and org trends ●Took an analytical and data-driven approach to influence change and drive improved revenue stream SMB Sales Coach and Enablement Manager June 2019 – Sept 2019 ●Generated training courses and modules to help AEs improve their understanding of CRM and product: ●Created templates for Outbounds (Implemented the use of Salesloft and cadences) ○Demo 101 and Logs, Canadian Mandate Essentials, Salesforce and CPQ Integrations Took on multiple focus groups of 10 AEs, based on three quarters of Revenue/Demos/KPIs: Led pilot programs including training at HQ for DashCam and Geofencing features: ○Ran pilot programs for Canadian mandate and trained AEs to lead an office in Canada ○Ran pilot programs for Outbound New DOT leads (The prospects who were a certain kind) Account Executive L1 - L4 (Outbound, Inbound and Expansion) Mar 2017 – June 2019 Produced high volume cold/warm call, prospecting new business and making outbound calls Drove an inclusive, collaborative environment to achieve revenue goals and be a part of Subject Matter Expert programs (SME) Ensured CRM hygiene and accurate forecasting for target closures and emphasized on rapport building Top performer for revenue in Q3 2018, Q4 2018, Q1 2019 and Q2 2019