Muhammad Hammad

IT Executive

Software Engineering Daily • Full-time

Nov 2022 - Sep 2024 • 1 yr 10 mos

IT Support & Infrastructure • Installed, configured, and supported systems, printers, internet, and other IT-related infrastructure. • Provided end-user support for hardware, software, and networks (both in-person and remotely). • Installed Windows operating systems via LAN deployment. • Tested and verified newly purchased and repaired equipment (MacBooks, Dell, Lenovo, HP). • Maintained accurate IT asset records, including issuance, transfers, and data entry in the asset module. Server & Network Administration • Configured and managed NAS servers for storage solutions. • Experienced in server administration, including Microsoft Exchange, Active Directory, and virtualization technologies. • Created and managed Exchange Server environments. • Responded to help desk tickets, documenting issues and resolutions for servers, networks, and cloud services. Security & Monitoring • Installed and configured Kaspersky endpoint security solutions. • Hands-on experience with Zabbix and NTOPNG for network and system monitoring. • Applied best practices for IT security and system reliability. Cloud & Virtualization • Gained working knowledge of AWS for cloud infrastructure. • Deployed Docker Mail Server with Roundcube on Linux servers. • Experienced in using Veeam Backup & Replication solutions for data protection

Internship Trainee

OilGas • Part-time

Aug 2021 - Sep 2021 • 1 mo

• Perform end-user system windows, drivers, and software installations. • Participated in network planning and assisted in switches and router onsite deployments. • Evaluate new products perform network problem resolution and assist in developing and documenting technical standards and interface applications. • Help out the IT service desk team in the complete migration of the email system to Office 365. • Actively look after the end user's tickets and issues related to network, system performance, and emails. • Learned professional deployments of servers and gained overview experience of backup systems. • Also, I Learned communication skills and customer-handling expertise.