I will build, customize, and manage servicenow modules

Im a ServiceNow Developer/Admin with 8+ years of experience delivering full-cycle ServiceNow projects from planning to production support.

I can handle end-to-end implementation and management across:

• ITSM (Incident, Problem, Change, Request, Knowledge, Asset, Service Catalog)
• ITOM (CMDB, Discovery, service mapping support, operational visibility foundations)
• SPM / ITBM (demand, project/portfolio setup, governance support)
• HRSD (HR case management, services, workflows, employee experience foundations)
• CSM (customer cases, service operations, automation)

What I can do for you

Module configuration & best-practice setup

Workflow Automation using Flow Designer / Workflow Editor

Custom development: Business Rules, Script Includes, Client Scripts, UI Policies/UI Actions

Service Catalog: Catalog Items, Variables, Catalog UI Policies, Approvals, Fulfillment flows

CMDB structure, CI classes, relationships, data quality rules

Discovery readiness + fixes (credentials, MID guidance, schedules, patterns support)

Integrations support (REST/SOAP, inbound/outbound, transform mapping support)

Testing, documentation, and handover support