Browse categories
Explore
Fiverr Pro
English
$
USD
I will be your customer success manager for b2b and saas accounts
Global Customer Success and Support Operations Specialist
Operations & Customer Success Specialist with 6+ years of international corporate experience driving client retention, B2B account growth, and support workflows. Managed end-to-end customer success fo...
About this Gig
Are you losing B2B clients after onboarding or struggling with user churn?
With 6+ years of global operations and Customer Success experience, I help SaaS and B2B platforms scale client retention and boost CLTV. Having managed portfolios of 170+ international enterprise accounts across the USA, Australia, and New Zealand, I build reliable support systems that turn new sign-ups into high-retention accounts.
What I Bring to Your Business:
- End-to-End Onboarding & Adoption: Seamlessly guide clients from initial sign-up to fast value realization.
- Proactive Churn Mitigation: Early identification of account risks and execution of save playbooks.
- Tier 1-3 Technical Escalations: Bridge client feedback directly with engineering teams using Jira.
- Voice & Omnichannel Support: Empathetic live phone resolution, active de-escalation, and SLA management.
- QBRs & Health Tracking: Execute check-ins, monitor CSAT/NPS, and deliver transparent reporting.
CRM & Support: HubSpot | Zendesk | Salesforce | Intercom
Project & Ticketing: Jira Service Management | OTRS
Communication & Reporting: Slack | Zoom | Excel | MS Teams
Please send a direct message before ordering to align on account volume and goals
Language:
English
Timezone:
24/7
My Portfolio
Other Customer Service Services I Offer
FAQ
How do you handle handoffs between non-technical support and technical engineering teams?
I triage and log root-cause issues directly inside your ticketing platform (e.g., Jira, Zendesk). I document full issue details, reproduction steps, and system logs so your engineering team can fix bugs fast without back-and-forth friction.
How do we track weekly hours and client interaction logs?
I provide transparent weekly activity reports containing time tracking, account health statuses, escalation tracking, and key client feedback points delivered straight to your Slack, email, or project dashboard.
Can you handle both live voice calls and written support channels?
Yes. I offer full omnichannel coverage, including high-volume inbound phone calls, video check-ins, email queues, and live helpdesk chat. Maintaining a professional, reassuring tone across all touchpoints.
Are you comfortable working across different international time zones?
Absolutely. I have years of experience managing enterprise client portfolios across North American (EST/PST), Australian (AEST), and New Zealand business hours.
