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Hamza
@hamzzaps
creative strategist
Morocco
English, French, Arabic
About me
I turn business problems into ads that sell, using data, psychology, and creative strategy that most brands never even think about. I don't just write. I think first.
Skills
Hamza
Offline •
See my services
Customer Support
I will provide professional customer support
E-Commerce marketing strategy
I will be the brain behind your ads
Work experience
Social media representative
HBO Max • Full-time
Apr 2025 - Mar 2026 • 11 mos
Managed social media engagement using Sprout Social, including replies to comments, DMs, and public posts. Responded to Google and AppStore reviews.
Customer service represenative
Warner Bros. Discovery • Full-time
Apr 2024 - Mar 2026 • 1 yr 11 mos
Managed high-volume calls, emails, and live chats to resolve customer inquiries. Troubleshooting technical glitches and resolving complex billing or payment issues. Expertly utilized Salesforce and Sonic platforms for data entry and case management. Escalated difficult customer situations while maintaining high satisfaction scores. Consistently met strict KPIs and Average Handle Time AHT targets in a fast-paced environment
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