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Fiverr Pro
English
$
USD
Henry
@handy_boss
Customer Support Specialist
United States
English
About me
I’m a Customer Support Specialist focused on delivering structured, efficient, and customer-centric support systems.
I help businesses improve response time, ticket resolution, and overall customer satisfaction.
With hands-on experience using tools like Freshdesk, Zendesk, Freshchat, and Zoho Desk, I manage live chat, email support, CRM systems, and knowledge base optimization.
Skills
Henry
Offline •
Average response time: 1 hour
See my services
CRM Management
I will do freshworks freshsales zoho crm freshchat zendesk freshdesk
Customer Support
I will set up freshdesk, zendesk, or gorgias helpdesk and ai chatbot for your shopify
Work experience
Customer Support Specialist
TourWithJosh Institute of Aviation and Educational Consultancy • Part-time
Jul 2025 - Dec 2025 • 5 mos
Managed daily customer inquiries via email, live chat, and WhatsApp, ensuring timely and accurate responses. Guided clients through visa application processes, travel documentation, and booking procedures. Resolved complaints and escalations efficiently while maintaining high customer satisfaction. Maintained CRM records, tracked tickets, and monitored response time KPIs. Collaborated with the marketing and operations team to ensure smooth client onboarding and service delivery.
