h
hankpannnn

Hank Pan

@hankpannnn
China
Chinese, English
About me
I spent 4 years in the hospitality industry and studied in Switzerland with a bachelor's degree in hospitality management. My mother tongue is mandarin.... Read more

Skills

h
hankpannnn
Hank Pan
Offline • 
Average response time: 1 hour

See my services

Formulas & Macros
I will clean, organize and format your excel or CSV data
From$15 / projectMore details
Research Assistant
I will optimize your airbnb listing and guest messages
From$10 / projectMore details

Work experience

PULI

Guest Service Manager

PULI • Full-time

Aug 2023 - Present • 2 yrs 11 mos

Increase in customer satisfaction Effective and professional complaint management and problem solving Collaboration with other departments to ensure a consistent customer experience Handling complaints Supervising the FD team on duty and make sure operation smoothly