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harouchabdelfat

Abdelfettah

@harouchabdelfat

Live Chat Support Specialist US Timezone

Morocco
English, French, Arabic
About me
Hi, I'm Abdel Fattah - Your 24/7 Live Chat Sales Agent I help Shopify & e-commerce stores stop losing sales to slow replies. What I do for you: ✅ Reply to customer questions in under 30 seconds ✅ Turn visitors into buyers with friendly, professional chat ✅ Work night shifts (US time) so you make money while you sleep ✅ Fluent English + understand American customer expectations Lost sales = Lost money. I make sure that never happens. Message me now. I'm online and ready to start today.... Read more

Skills

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harouchabdelfat
Abdelfettah
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will be your live chat support agent arabic french english 24 7
From$5 / projectMore details

Work experience

Independent_Home Lending

Live Chat Support Specialist

Independent Home Lending • Freelance

Feb 2023 - Present • 3 yrs 8 mos

Managing live chat support for multiple Shopify and WordPress e-commerce stores in the US market. Key achievements: - Responded to 200+ customer inquiries daily with <30 second average response time - Increased sales conversion rate by 35% through proactive chat engagement - Maintained 98% customer satisfaction rating - Handled order tracking, returns, and product questions in English & French - Covered night shifts (EST time zone) to provide true 24/7 support Tools: Zendesk, Tidio, LiveChat, Gorgias, Shopify Inbox