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Fiverr Pro
English
$
USD
Harrison T
@harrison_cx
Freelance Ecommerce Support and Ticket Triage Specialist
United Kingdom
English, Italian
About me
I am a freelance E-commerce Support Specialist with 10 years of experience in customer care across retail and health tech. I specialise in remote front-line email support, queue triaging, and ticket categorisation using Zendesk and Freshdesk to help brands maintain low response times and organised inboxes.
Skills
Harrison T
Offline •
Average response time: 1 hour
See my services
Customer Support
I will manage your customer support tickets in zendesk or freshdesk
Portfolio
Work experience
Pension Administrator
Brightwell • Full-time
Sep 2024 - Oct 2025 • 1 yr 1 mo
A detail-oriented and customer-focused Pensions Administrator with proven experience delivering best-in-class service across complex Defined Benefit (DB) pension schemes at Brightwell. Expert in navigating UK pension legislation, accurately processing end-to-end casework, and maintaining high-integrity databases while driving continuous process improvement.
Customer Service Specialist
ZOE • Full-time
Jul 2023 - Sep 2024 • 1 yr 2 mos
Specialising in guiding customers and clients through their ZOE journey through phone call, email and live chat. I reconfigured the app to tailor to individual customers and provided the best possible customer experience.
Customer Service Representative
Frasers Group • Full-time
May 2020 - Jul 2023 • 3 yrs 2 mos
Delivered customer support within a fast-paced retail environment. Managed high volumes of customer inquiries across multiple channels, focusing on order issues, returns, and general service requests while maintaining brand standards.
