Browse categories
Explore
Fiverr Pro
English
$
USD
I will provide friendly email and live chat customer support
virtual assistant and customer support specialist
Hi, I'm Harsh!
I am a reliable Virtual Assistant with experience in customer service and administrative support. I can help with data entry, email management, customer support, scheduling, and intern...
About this Gig
Need reliable and professional customer support for your business? I can respond to customer emails, manage live chat inquiries, answer common questions, organize messages, and provide friendly assistance. I have experience in customer service, retail, hospitality, and resident support. I communicate professionally in English, Hindi, and Punjabi.
Service type:
Non-technical support
Language:
English
•
Hindi
•
Punjabi
Timezone:
24/7
Support software:
Other
FAQ
What customer support services do you provide?
I can assist with email support, live chat, social media messages, customer inquiries, order updates, basic complaint handling, inbox organization, and prepared FAQ responses.
Which platforms can you work on?
I can work with Gmail, Outlook, Facebook, Instagram, WhatsApp Business, and other simple support platforms. Please contact me before ordering if you use specialized software.
Can you learn my company’s products and policies?
Yes. Please provide your product information, FAQs, policies, sample responses, and instructions so I can communicate accurately with your customers.
What do you need from me to begin?
I will need your support guidelines, frequently asked questions, approved response templates, working hours, platform access, and any important company policies.
Can you create a custom offer?
yes. Please send me the number of hours, support channels, estimated message volume, and type of assistance you need, and I can prepare a suitable custom offer.
Will my business information remain confidential?
Yes. I will treat your business and customer information as confidential and use it only to complete the agreed service.
Can you handle difficult or unhappy customers?
Yes. I will respond politely, professionally, and calmly. Complex matters, refunds, or sensitive complaints will be escalated to you for approval.
Do you offer phone support?
My packages mainly cover written customer support through email, live chat, and messaging. Please message me before ordering if you require phone support.
