Haruka.H

online Sales

SALES • Full-time

Feb 2025 - Present • 1 yr 8 mos

I am responsible for online closing sales for a women-focused career school (intangible product). Among a 20-member sales team, I achieved the highest annual sales and received the annual MVP award. In addition to my sales responsibilities, I also coach and mentor junior team members.

travel agency operations

Travel • Full-time

Apr 2023 - Dec 2024 • 1 yr 8 mos

I worked for two years in travel agency administration, arranging sightseeing spots, restaurant reservations, and tourism tickets for inbound visitors to Japan. Rather than only handling bookings, I focused on creating the best experience for each guest, considering their nationality, culture, travel purpose, and stay duration. I selected attractions based on efficiency, crowd levels, and seasonality, and managed reservations with careful attention to dietary and special requests, contributing to smooth itineraries and high customer satisfaction. I also managed multiple tour arrangements simultaneously by prioritizing tasks and coordinating with stakeholders. These experiences have strengthened my customer-centric coordination skills and attention to detail, which I continue to apply as an administrative professional delivering reliable service to international visitors.

Kimono‑wearing hospitality staff

Services • Full-time

Mar 2022 - Dec 2022 • 9 mos

I have over five years of experience working as a kimono‑clad hospitality server in high‑end Japanese restaurants and traditional inns. In this role, I provided more than just food service—I always focused on delivering memorable and culturally rich experiences to each guest. I paid close attention to understanding individual customer needs, such as dietary restrictions, seating preferences, and overall comfort, and ensured that every aspect of service was handled thoughtfully and accurately. I especially enjoyed explaining menu items and serving Japanese sake, and often translated Japanese menus into English so that international guests could enjoy and understand the food and ingredients. Through these experiences, I have developed strong attention to detail, cultural sensitivity toward international guests, and multitasking abilities, which I continue to apply as a hospitality professional committed to delivering exceptional service.