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haruna
@haruna_i
I will be your reliable Japanese virtual assistant
Malaysia
English, Japanese
About me
Hello! I’m Haruna, a Japanese Virtual Assistant currently living in Malaysia.
I was born and raised in Japan and lived there for about 30 years, mainly in Yokohama near Tokyo. I love traveling and learning about different cultures, which inspired me to move abroad.
Before starting my online work, I handled over 3,500 real estate management cases in Japan, where clear communication and reliability were essential.
I’m also a mother of two children and value organization, responsibility, and friendly communication.
Skills
haruna
Offline •
Average response time: 14 hours
See my services
General Assistance
I will japanese virtual assistant with 3500 cases experience
Trip Plans
I will create a tokyo itinerary for families traveling with kids
Work experience
Customer Success Support (Real Estate DX Tools)
THIRD Inc. • Part-time
Nov 2019 - Nov 2025 • 6 yrs
Supported the onboarding and setup of real estate DX tools for clients. Organized and processed customer data using Excel, ensuring accuracy and completeness. Configured system settings based on client requirements and operational needs. Communicated with clients through Backlog and Microsoft Teams to clarify requests and prevent misunderstandings. Managed approximately 3 projects per day and handled over 3,500 cases in total, maintaining high accuracy and stable workflow. Proactively confirmed requirements with clients and adjusted deadlines when necessary to ensure smooth project progress.
Beauty Consultant / Assistant Store Manager
Musee Platinum Co., Ltd. • Full-time
Mar 2011 - Feb 2016 • 4 yrs 11 mos
Worked as a beauty consultant at a nationwide hair removal salon. Provided customer consultations, recommended treatment plans, and performed hair removal services. Promoted to Assistant Store Manager, supporting daily store operations and staff management. Coordinated schedules and breaks for a team of approximately 15 staff members while maintaining smooth store operations. Handled approximately 10 customers per day, including consultation, treatment, and customer support. Managed difficult customer situations and complaints by carefully listening and proposing solutions, which helped build long-term trust and repeat visits.
