Hashim K.

Operations Manager

Biztek.agency • Part-time

Oct 2025 - Present • 10 mos

At Biztek, I lead operations and service delivery for a 5+ person remote team supporting businesses across ecommerce, customer support, administration, HR, and operational functions. I manage people, clients, projects, processes, SOPs, KPIs, recruitment, quality, and day-to-day execution. My job is simple: build the right team, create practical systems, and make sure the work gets done properly. I’m essentially the person who turns a remote team into a reliable operation.

Operations Manager VA Customer Service + logistics team

Love Furniture • Full-time

Nov 2023 - Sep 2025 • 1 yr 10 mos

Lead and manage staff: Train, schedule, coach, evaluate, discipline, delegate, and manage performance. Own day-to-day operations: Set standards, implement policies, resolve operational issues, conduct audits, and drive productivity and service quality. Manage people and resources: Forecast staffing needs, manage wages/hours/contract labor, budgets, expenditures, and resource allocation. Improve processes: Design and optimize workflows covering inventory, receiving, storage, equipment, shipping, staffing, and workplace requirements. Manage vendors: Handle key vendor relationships, pricing, rebates, service levels, and operational invoices. Own customer issues: Act as the escalation point for service, quality, equipment, and on-site problems, and improve the overall customer experience. Work with leadership: Help develop and implement company policies, procedures, systems, and strategic operational plans. Reporting and analysis: Track performance, analyze variances and trends, identify problems, and implement corrective actions. Project and change management: Plan, coordinate, and implement operational improvements across teams. HR support: Handle high-level HR responsibilities including staffing, performance management, compensation input, and employee relations. Core skill set Leadership | Operations Management | People Management | Project Management | Process Improvement | Customer Experience | Vendor Management | Budgeting | Reporting & Data Analysis | Problem Solving | HR | Communication | Negotiation | Delegation | Decision-Making In one sentence: This is a full-spectrum Operations Manager role combining people leadership, process improvement, financial/resource management, vendor management, customer escalation, HR, and operational strategy.