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hassanjsaleem

Hassan Saleem

@hassanjsaleem

SaaS Support Specialist , Knowledge Base Writer

Pakistan
English, Urdu
About me
CS graduate with 6+ years in technical support for a global VPN software company. I've resolved thousands of user issues across Windows, macOS, Linux, iOS, Android, and routers — via live chat, email, and ticketing. I help small businesses set up support workflows, write help docs and FAQs, build canned reply libraries, and document SOPs — so your team spends less time firefighting and more time growing. Clear communication. Proven process. Real results. Reliable support. ... Read more

Skills

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hassanjsaleem
Hassan Saleem
Offline • 
Average response time: 1 hour

See my services

Technical Writing
I will build your support help desk
From$25 / projectMore details

Work experience

VPN_Digital 1

Technical Support Representative

VPN Digital 1 • Full-time

Mar 2020 - Present • 6 yrs 3 mos

Providing technical support via live chat, email, and ticketing for a global VPN software company. Troubleshoot connectivity issues across Windows, macOS, Linux, iOS, Android, and routers. Handle 1000+ chats and 400+ emails monthly while maintaining SLA and quality targets.