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Fiverr Pro
English
$
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Hassan Raza
@hassanrazap
Where Expectations meet Excellence
Pakistan
English, Urdu, Punjabi, Hindi
About me
Hi, I’m Hassan Raza, a Customer Support, Live Chat, and Quality Assurance (QA) Specialist with 10+ years of experience helping businesses deliver exceptional customer experiences and improve support operations.
I have worked with international businesses, e-commerce brands, digital agencies, and service providers, gaining strong expertise in Customer Support, Live Chat, Email & Ticket Support, Quality Assurance, Call & Chat Auditing, Agent Performance Monitoring, and Customer Experience (CX) improvement
Skills
Hassan Raza
Offline •
Average response time: 1 hour
See my services
Customer Support
I will provide customer support, live chat and quality assurance
Portfolio
Work experience
Customer Support | Live Chat | QA |
Delivery Hero
Dec 2019 - Sep 2026 • 6 yrs 9 mos
Experienced in Customer Support, Live Chat, Call & Email Support, and Quality Assurance. Audited frontline agents across multiple channels, monitored customer interactions, conducted weekly calibrations and performance reviews, and implemented corrective actions to improve service quality. Handled customer inquiries through Live Chat and Customer Support, ensuring timely responses, effective issue resolution, and a positive customer experience. Prepared detailed QA reports, identified performance gaps, provided coaching and feedback to agents, and collaborated with BPO partners on continuous improvement initiatives. Experienced in using tools such as Playvox, Zendesk, Salesforce, Jira, Excel, and Google Sheets.
