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I will provide german customer support and will be your virtual assistant in german
Hello, I'm Hassan from Egypt.
I have been working as a German-speaking freelancer for four years, specializing in customer support services, virtual assistance, and vacation rental management on pl...
About this Gig
One of the key factors for a business is exceptional customer service and that is what I am here to provide. With over 3 years of call center experience for prominent German companies rest assured that your customers will be getting A-1 service. With this, we also serve in the technical, non technical and administrative categories
Services included
Store Management
Email Support
Refunds
Chargebacks
Order Fulfillment
Shopify,eBay, Amazon,Walmart, and e-commerce website customer support and Shopify customer service
Platforms
Zoho
HelpDesk
Live Chat
FreshDesk
Zendesk
My Portfolio
FAQ
Are you fluent in German? and Can we have a video call to make sure of it?
Yes, both written and verbal. Of course we can have a video call. Feel free to contact me to schedule it.
What is your experience in providing German customer service?
Since September 2019, I have amassed professional experience as a German-speaking Customer Service Agent, having served with reputable BPO firms such as Teleperformance, Amazon.de, and Alorica. Currently, i provide my services as a German-speaking Freelancer.
How are your German accent skills?
I have no problems with any German accent, as I lived for many years in Germany
Do you have a team of German speakers?
I work by myself, but if you have a big project that requires more than one team member, I will be glad to recommend my German-speaking friends to you.
Do you have a good experience in Shopify?
Over the past two years, I have accumulated significant experience in Shopify while managing customer service for numerous German Shopify stores in prior projects.
Are you flexible with time?
Yes, I can do morning, evening, night, bank holidays, and weekends.
Are you available to work full-time?
Yes, I can work full-time.
Can you provide customer support services in other languages?
Yes, i can provide customer support services in Arabic and English languages. I also have a team for Spanish, Italian, French, Dutch and Portuguese.
Can I involve you in long-term projects?
Yes, I would like to work on long-term projects.
Why should I choose you as a virtual assistant?
I ensure you exceptional results with my virtual assistant ability. On top of this, I also provide revisions until you're satisfied with the service.
Reviews
15 reviews for this Gig
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
T 
tohmefufu
Germany
Hassan hat unsere Kundenanfragen sehr gut und gewissenhaft beantwortet. Er hat die E-Mail und den Chatbot betreut und immer schnell und mit hoher Qualität die Fragen der Kundschaft beantworten. Für mich eine super Hilfe. Vielen Dank und gerne immer wieder.
Up to $50
Price
1 day
Duration
Helpful?S soothestep
Germany
Hassan is a very good men. Thanks for the Help! Best service ever.
Up to $50
Price
1 day
Duration
Helpful?1 person found this review helpful.N nse_maxime
France
With very short notice, Hassan could made himself available to speed up the onboarding process and help us building a satisfying cooperation. Hassan proactively requested what was needed for him to pursue his support activity and always provided quick feedback upon request.
$800-$1,000
Price
4 weeks
Duration
Helpful?A 
alexanderacas
Romania
Alles bestens. Hassan liefert schnell und ordentlich.
Up to $50
Price
1 day
Duration
Helpful?T tsafuture
Germany
Hassan hat für uns den Kundensupport übernommen und diesen Job sehr gut gemacht! Er ist sehr kommunikativ und achtet auf jedes Detail. Wir sind sehr zufrieden
$100-$200
Price
1 day
Duration
Helpful?
Reviews
15 reviews for this Gig
| (15) | ||
| (0) | ||
| (0) | ||
| (0) | ||
| (0) |
Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
Sort By
Most relevant
T tohmefufu
Germany
Hassan hat unsere Kundenanfragen sehr gut und gewissenhaft beantwortet. Er hat die E-Mail und den Chatbot betreut und immer schnell und mit hoher Qualität die Fragen der Kundschaft beantworten. Für mich eine super Hilfe. Vielen Dank und gerne immer wieder.
Up to $50
Price
1 day
Duration
Helpful?S soothestep
Germany
Hassan is a very good men. Thanks for the Help! Best service ever.
Up to $50
Price
1 day
Duration
Helpful?1 person found this review helpful.N nse_maxime
France
With very short notice, Hassan could made himself available to speed up the onboarding process and help us building a satisfying cooperation. Hassan proactively requested what was needed for him to pursue his support activity and always provided quick feedback upon request.
$800-$1,000
Price
4 weeks
Duration
Helpful?A alexanderacas
Romania
Alles bestens. Hassan liefert schnell und ordentlich.
Up to $50
Price
1 day
Duration
Helpful?T tsafuture
Germany
Hassan hat für uns den Kundensupport übernommen und diesen Job sehr gut gemacht! Er ist sehr kommunikativ und achtet auf jedes Detail. Wir sind sehr zufrieden
$100-$200
Price
1 day
Duration
Helpful?
