h
hattie_kass

Hatti Kass

@hattie_kass

ManyChat Chatbot Flows and DM Automation for Restaurants and Food Businesses

Nigeria
German, Spanish, English, French
About me
Your restaurant customers are messaging you on Instagram and Facebook — but slow responses and missed reservations are sending them straight to your competitors. I build and fix ManyChat automation for restaurants, cafes, food trucks, and catering businesses, covering table reservations, order enquiries, customer follow-ups, and promotional broadcasts on Facebook Messenger, Instagram, and WhatsApp. Whether you need automation built from scratch, a broken flow fixed fast, or hands-on ManyChat coaching, I deliver clean, professional results every time. Let's talk.... Read more

Skills

h
hattie_kass
Hatti Kass
Offline • 

See my services

Rule Based Chatbots
I will build a manychat chatbot automation for restaurants and food businesses
From$20 / projectMore details
Email Management
I will set up and customize zendesk customer support automation
From$25 / projectMore details

Work experience

Crumbl_Cookies

DM Automation Strategist

Crumbl Cookies • Freelance

May 2026 - Jul 2026 • 2 mos

Built and deployed ManyChat FAQ automation for Crumbl Cookies on Facebook Messenger, handling high-volume customer enquiries about flavours, store hours, and order availability. The automation eliminated manual response delays, delivering instant replies to customers and significantly cutting down the team's daily messaging workload.

ManyChat Automation Specialist

Nugget - Find Family-Friendly Restaurants • Freelance

Jan 2026 - Jan 2026 • 0 mos

Built and deployed ManyChat chatbot flows for Ember Table across Instagram and WhatsApp, covering table reservation booking and FAQ automation. The automation replaced manual DM handling, delivering instant responses to customer enquiries around the clock and significantly reducing response time from the front-of-house team.