h
hazueraz

Hazura Ninggal

@hazueraz

Business Operations and Data Analytics Consultant

Malaysia
English, Malay
About me
Do you have the data, but aren't sure what it is really telling you? I help businesses turn data and business challenges into clear insights, practical actions and measurable results. With 20+ years of experience in operations, project management, performance management and data analytics, I've managed teams of up to 1,200 people, delivered RM12M in cost savings, and helped reduce a processing cycle from 73 days to 7 days. I help with: • Excel dashboards & data analysis • KPI & performance management • Project planning & delivery My approach: find the insight and turn it into action.... Read more

Skills

h
hazueraz
Hazura Ninggal
Offline • 
Average response time: 48 hours

See my services

Data Dashboards
I will create an excel dashboard, KPI report, business data analysis
From$25 / projectMore details

Portfolio

Work experience

Freelance

Business Operations Consultant | Operations Improvement | HelpingSMEs Improve Performance Through Process, Data & StrategicDecisions | Project Management | Investment Education

Freelance • Freelance

Mar 2026 - Present • 7 mos

My approach is centered on helping clients gain clarity, improve performance, develop stronger teams, and build sustainable long-term outcomes. Areas of Expertise • Business Operations & Process Improvement • Contact Centre Strategy & Customer Experience • Project Management • People Leadership Development • Workforce Planning • KPI Development, Data Analytics & Business Performance Reporting • Executive Business Presentations & Strategic Communication • Investment Education & Wealth Planning Discussions Supporting Clients With • Business operations reviews and improvement strategies • Customer experience and contact center optimization • KPI dashboards and business performance reporting • Project planning, coordination, and implementation • Workforce planning and people leadership improvement strategies • Investment education and long-term wealth planning conversations • Strategic business presentations and proposal development

agoda

agoda

Full-time • 1 yr 8 mos

Regional Manager

Nov 2025 - Mar 2026 • 4 mos

Served as a Regional Manager within the organization, overseeing large-scale operations and strategic initiatives across the Kuala Lumpur region to ensure service delivery excellence and operational efficiency.

Workforce Management (WFM)

Jul 2024 - Nov 2025 • 1 yr 4 mos

Managed workforce planning and optimization strategies for the Greater Kuala Lumpur area, focusing on resource allocation, performance tracking, and operational productivity within the customer service department.