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Saudia D
@healthcarevapro
Business Operations and Administrative Support Specialist
United States
English
About me
Hi, I'm Saudia. I provide professional virtual administrative and operations support for businesses and entrepreneurs. My experience includes administrative support, scheduling, email management, data entry, workflow documentation, customer communication, online research, reporting, and project coordination. With a background in healthcare administration and business operations, I help clients stay organized, improve efficiency, and keep daily operations running smoothly through reliable, detail-oriented support.
Skills
Saudia D
Offline •
Average response time: 1 hour
See my services
General Assistance
I will provide business operations and administrative support
Work experience
Company
24 yrs 6 mos
Remote Care Manager / Healthcare Administrative Specialist
Sep 2021 - Present • 4 yrs 10 mos
Coordinate patient care and follow-up services. Schedule appointments and manage referrals. Verify insurance benefits and prior authorizations. Review medical records and provider documentation. Communicate with patients, providers, specialists, and insurance companies. Utilize EHR systems, including Epic and eClinicalWorks. Manage high-volume administrative workflows while maintaining accuracy and professionalism.
Healthcare Customer Service Representative
Aug 2014 - Aug 2021 • 7 yrs
Assisted patients with scheduling, insurance questions, and account inquiries. Maintained patient records and documentation. Processed referrals and coordinated care services. Provided phone, email, and administrative support. Ensured compliance with HIPAA and healthcare privacy regulations.
Remote Administrative Support Specialist
Nov 2001 - Jul 2014 • 12 yrs 8 mos
Data entry and document management. Email and calendar management. Customer service and client communications. Records review and organization. Microsoft Office and Google Workspace support.
