Heather B

Office Assistant

BeeZee Prime Properties • Full-time

Oct 2023 - Feb 2024 • 4 mos

Supported the acquisition and resale of foreclosed homes by researching county websites for recent foreclosures, contacting property owners, and coordinating with vendors for home repairs and renovations. Assisted with educational programs for aspiring house flippers by setting up student profiles, sourcing and distributing foreclosure opportunities for participants, and managing all aspects of class events, including setup, check-in, and payment processing.

Warehouse Administrator

Allied Stone Inc. • Full-time

Jan 2021 - Jul 2021 • 6 mos

Provided administrative support, by ensuring the best inventory accuracy and production productivity. Responsibilities include but not limited to: • Auditing incoming projects and ensuring enough material is ordered/ available to complete the project. • Gathering material and issuing to other departments. (Special order sinks, Exotic slabs, Consumable items) • Tracking all incoming / outgoing material. • Coordinate client viewing, for all exotic material. • Assisting in countertop design tempting. • Receive all incoming material shipments. • Prepare all outgoing material shipments. • Coordinate all slabs / sink sales / pick up. • Auditing all material to ensure best accuracy. • Coordinate all sample requests of exotic slabs. • Coordinate write-off/ credit requests from vendors and other locations. • Arrange warehouse in a clean and organized fashion.

Office Manager

Resort Properties of Angel Fire • Full-time

Aug 2017 - Mar 2020 • 2 yrs 7 mos

Provided exceptional administrative support and customer service to ensure the best experience for both property owners and guests. Responsibilities include but not limited to: • Welcomed and greeted guests. • Managed check-in/ check- out procedures. • Updated guest profile. • Trained new reception staff. • Booked meeting rooms. • Served as the primary contact for information and booking all rental properties. • Managed online lodging inventory through Expedia, VRBO, Airbnb, etc. Page 2 of 3 • Communicated and work with employees in other departments to ensure the guest has the best possible experience on the mountain. • Provided resort information to guests as well as problem resolution to collaborate gracefully with all guests. • Assisted transition the company during ownership transition. • Assisted with afterhours calls and issues. • Onboard new property owners • Set up / Onboard new properties • Contact / coordinate third party vendors • Create / organize digital/paper files • Collect / distribute payments to guests/property owners/ vendors • Set up / transition multiple property management systems • Provided customer service support via phone or email inquiries related to products or services offered by the organization. • Interacted with clients to resolve issues or answer questions regarding services rendered by company. • Maintained composure in dealing with conditions of urgency and in pressure situations. • Sorted through incoming mail and packages to distribute to correct personnel. • Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers • Coordinate with realtors / HOA regarding properties • Order supplies for office / properties