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heathertothemax

Heather Poelzer

@heathertothemax

Operations Strategist: Systems, Documentation and Professional Clarity

United States
English
About me
I help professionals and small business owners bring clarity and structure to their operations, documentation, and professional assets. My work includes: SOP development and process documentation, training materials and internal guides, resume and CV refinement, business formation and S Corp election guidance, and more. I combine analytical precision with creative problem solving to turn messy processes into organized systems and unclear messaging into polished, credible deliverables you can confidently use. I value clear communication, discretion, and dependable execution.... Read more

Skills

h
heathertothemax
Heather Poelzer
Offline • 

See my services

Resume Writing
I will provide detailed executive level resume review and edits
From$25 / projectMore details
Business Efficiency & Automation
I will create a structured operations playbook for your business
From$1,000 / projectMore details

Work experience

Director of Sales

Anderson Bradshaw Consulting • Full-time

Jul 2023 - Present • 2 yrs 11 mos

Grew annual revenue from $4.5M to $8M in 2 years. Grew team from 7 to 16 sales reps. Developed SOPs and training materials. Implemented process automation.

Case Manager

Tax Response Center • Full-time

Nov 2018 - Jul 2023 • 4 yrs 8 mos

Managed over 700 active tax resolution cases.