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heathervastudio

Heather VA

@heathervastudio

Virtual Assistant, AI Content, Web Research and Data Entry

United States
English
About me
Hi! I’m a reliable and detail-oriented virtual assistant specializing in AI-assisted content creation, web research, data organization, and transcription services.I help businesses, entrepreneurs, and creators save time by handling everyday tasks with accuracy and efficiency. Whether you need help organizing information, researching leads, improving written content, or converting audio into clean text, I’m here to provide dependable support. I focus on clear communication, attention to detail, and delivering quality work on time. Let's work together to get your tasks completed efficiently!... Read more

Skills

h
heathervastudio
Heather VA
Offline • 
Average response time: 3 hours

See my services

General Assistance
I will provide virtual assistance and support
From$15 / projectMore details

Work experience

Digital Engagement Specialist | Treasury | Admin

Banks

Aug 2020 - Dec 2024 • 4 yrs 4 mos

• Provided prompt, professional customer service to customers, prospective customers, agents, and branch members utilizing proper etiquette in all communications. • Maintained accurate call documentation and knowledge of banking products, programs, services, and promotion. • Identified and implements resolutions for routine issues involving supervisors on more complex issues; handles supervisor calls. • Implemented decisions regarding applying and releasing funds availability holds on virtual accounts. • Employed problem-solving skills and sound judgement in resolving customer problems, concerns, and requests. • Monitored incoming inquiries from clients and branches via assigned group mailboxes in support of all Treasury Management clients. • Served as a liaison with Digital Operations to ensure accuracy of amendments and documentation of maintenance requests. • Recommended and assisted with process changes to improve efficiencies and enhance customer service experiences. • Maintained all small business and treasury management client records to comply with policies and procedures.

Amazon

Data Associate

Amazon

Jul 2019 - Jul 2020 • 1 yr

- Transcribed and annotated high priority deliverables - Translated established guidelines into daily work practices - Handled unique data analysis requests from a range of data customers - Contributed to process improvements to reduce handling time and improve output