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helencastillero

HelenCastillero

@helencastillero

Customer Service Specialist 14 Years in Airline Industry

Panama
Spanish, English
About me
Hi! I'm Helen. I spent 14 years in customer service for a major airline, handling all kinds of situations while staying calm and professional. I'm currently studying a Master's in Strategic Marketing, combining hands-on experience with a growing understanding of customer relationships. I help travel, hospitality, and service businesses give customers a better experience through clear communication and genuine care. I speak Spanish natively, English professionally, and basic Portuguese... Read more

Skills

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helencastillero
HelenCastillero
Offline • 
Average response time: 1 hour

See my services

Customer Support
I will provide professional customer service for travel and hospitality
From$45 / projectMore details

Work experience

Flight Attendant

COPA • Full-time

Nov 2011 - Sep 2025 • 13 yrs 10 mos

Provided professional customer service to passengers throughout all phases of flight, handling questions, concerns, and difficult situations with patience and composure. Ensured passenger comfort while maintaining strict adherence to safety protocols and procedures. Managed conflict resolution in high pressure, fast paced environments, communicating clearly and effectively across diverse groups of people.