Browse categories
Explore
Fiverr Pro
English
$
USD
I will provide professional customer service for travel and hospitality
Customer Service Specialist 14 Years in Airline Industry
Hi! I'm Helen. I spent 14 years in customer service for a major airline, handling all kinds of situations while staying calm and professional.
I'm currently studying a Master's in Strategic Marketing,...
About this Gig
I spent over 14 years as a flight attendant, dealing directly with international customers, sometimes frustrated, sometimes confused, always needing someone patient on the other end. That's the experience I bring to remote customer support now.
What I offer:
- Email support, professional and prompt
- Live chat in English and Spanish
- Conflict resolution; I've handled plenty of tense situations and know how to de escalate calmly
- Comfortable working across different cultures and communication styles.
I'm also currently working on a Master's in Strategic Marketing, which adds a bit of business perspective to the hands on support side.
Message me on Fiverr before ordering so we can talk through what you need happy to answer any questions first.
Social media platform:
•
TikTok
Service type:
Non-technical support
Language:
English
•
Spanish
Timezone:
UTC daytime
Support software:
Other
FAQ
Do you have experience with tools like Zendesk or Freshdesk?
Not with a specific platform yet, but I'm a fast learner and comfortable adapting to whatever tool you already use Gmail, a spreadsheet, or a helpdesk system
What languages do you support in?
I'm fully bilingual in Spanish and English, so I can handle your customers comfortably in either language.
What if I need more hours or more days than my package includes?
Just add extra hours or an extra day through the gig extras, or message me first and we'll figure out what works for you
Do you offer phone support?
Not for this gig. I'm sticking to email and live chat, where I can respond quickly without stretching myself thin.
