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henrique_condos

Henrique Costa

@henrique_condos

IT Support Specialist

Brazil
Portuguese, English
About me
I am an experienced IT Support Specialist with expertise in IT Infrastructure, Help Desk, and Remote Support. I specialize in Enterprise Systems like TOTVS and Fluig, alongside technical skills in MySQL and Front-End Development using HTML5, CSS3, JavaScript, and Angular. I have a strong background in troubleshooting and customer service.... Read more

Skills

h
henrique_condos
Henrique Costa
Offline • 
Average response time: 1 hour

See my services

Proofreading
I will beta read your manuscript and provide detailed feedback
From$10 / projectMore details

Portfolio

Work experience

Tech_Report

IT Support Technician

Tech Report • Full-time

Jul 2023 - Present • 3 yrs

Provided Level 1 and Level 2 technical support to over 300 end users. Diagnosed and resolved hardware, software, network, and VPN issues. Installed, configured, and maintained Windows workstations and enterprise applications. Supported TOTVS ERP and Fluig platform users. Configured printers, scanners, and network devices. Managed support tickets while meeting SLA response times. Delivered remote technical support using TeamViewer and Remote Desktop. Assisted with MySQL database troubleshooting and application support. Created technical documentation and user guides. Collaborated with infrastructure and development teams to improve system reliability