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Arslan Arshad
@hi_arslan
Top Performer Freelance Vertox Digital Al
Pakistan
Urdu, Hindi, English
About me
Top-Rated Customer Support & Digital Marketing Expert with 10+ years of experience working with Walmart, Amazon, eBay, Staples, and Quicken Loans. Skilled in customer service (chat, email, phone), eCommerce (Amazon, Shopify, eBay), LinkedIn optimization, SEO, social media management, and Google Ads. Currently a top performer at Vertox Digital AI. I help businesses boost customer satisfaction, grow online visibility, and increase sales. Fast, reliable, and results-driven. Let’s grow your business today!
Skills
Arslan Arshad
Offline •
Average response time: 1 hour
See my services
LinkedIn Profiles
I will boost linkedin profile to get more opportunities
Website Content
I will write professional copywriting that boosts sales and traffic
Portfolio
Work experience
AI Digital Growth Expert
Fiverr • Freelance
Aug 2024 - Present • 1 yr 9 mos
Top Performer at Vertox Digital AI with 2.5+ years of experience delivering high-impact digital solutions. Specialized in Shopify store management, LinkedIn profile optimization, Google Ads, copywriting, social media handling, and virtual assistant services. Proven ability to boost online presence, drive traffic, and increase conversions. Detail-oriented, reliable, and focused on helping businesses grow through smart strategies and consistent execution.
Tier-3 Escalation Specialist – Concierge | Poplin
Popl • Full-time
Nov 2023 - Present • 2 yrs 6 mos
Managed Tier-3 escalations, resolving complex customer issues, billing disputes, and service failures with customer-focused solutions. Acted as final escalation point, ensuring service quality and satisfaction. Guided Tier-1 & Tier-2 teams and improved processes by analyzing trends. Also skilled in SEO, social media management, copywriting, content writing, and LinkedIn handling. Delivered strong communication, problem-solving, and digital marketing support to enhance customer experience and business growth.
Back Office Supervisor Square Trade US Ibex
Ibex • Full-time
Nov 2017 - Oct 2023 • 5 yrs 11 mos
Tier-3 Escalation Supervisor – Chat & Call Support Responsible for reviewing and approving customer claims submitted by Chat Support and Call Center teams, ensuring accurate claim categorization and policy-compliant resolutions. Skilled in analyzing claims, verifying product categories, and applying cost-effective solutions to maximize customer satisfaction and retention. Provide guidance to support teams on best practices, resolution procedures, and claim eligibility. Maintain quality, consistency, and efficiency in case handling while working in a fully remote environment. Experienced in cross-team collaboration, process improvement, and high-volume customer support.
