
Jonathan H
AI Setup and Training for Small Businesses
Skills

See my services

Work experience
AI Consultant & Digital Services
Hillmade • Freelance
Jun 2025 - Present • 11 mos
Providing AI training, automation, and content services for small businesses and professionals. Services include one-to-one AI setup sessions, custom prompt creation, business automation workflows, website development, and marketing material design. Recent projects: - Built a premium nail salon website with booking integration and service catalogue - Designed professional marketing materials for a care services business - Created automation workflows for content repurposing and lead management
Relationship Manager
Vitality Health & Life Insurance • Full-time
Feb 2020 - Present • 6 yrs 3 mos
Managing complex customer issues and complaints for a major insurance company. Resolved 256+ cases with a 96.8% quality score. Designed workflow systems to improve team efficiency. Strong background in problem-solving, process improvement, and clear communication.
Sterile Services Manager
Spire Healthcare • Full-time
Jan 2008 - Feb 2020 • 12 yrs 1 mo
Managed a team of 16 in a hospital environment. Increased department production by 53% in two years through process improvements and staff development. ISO 13485/9001 trained internal auditor.