Michael J

@hiremikejoyce

I make content simple for complex experiences

United States
English
About me
I'm a UX writer and copywriter who makes content simple for complex experiences. I write clear, engaging and accessible copy across every platform, with extensive experience in healthcare and financial services including CVS, Bank of America, and Fidelity. I also have extensive experience crafting and editing blogs, whitepapers, case studies and video scripts.... Read more

Skills

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hiremikejoyce
Michael J
Offline • 
Average response time: 5 hours

See my services

UX Writing
I will write UX copy for your app or website
From$100 / projectMore details

Portfolio

Work experience

Bank_of America

UX Content Designer

Bank of America • Full-time

Nov 2025 - Apr 2026 • 5 mos

Partnered with UX leadership, product, design, and research teams to deliver customer-focused digital payment experiences within the Payments group. Focused on creating intuitive payment flows for banking customers.

CVS_Health

CVS Health

Full-time • 3 yrs 8 mos

UX Content Designer | Content Manager, Digital Content Management

Jul 2023 - Dec 2024 • 1 yr 5 mos

Collaborated with experience designers, product management, and software developers to build helpful, inclusive, and effective digital products for CVS Health patients. Managed digital content across various platforms.

Senior UX Content Strategist, Rx Transactions

Apr 2021 - Jul 2023 • 2 yrs 3 mos

Developed a robust order details page for Specialty patients and a comprehensive inventory of customer-facing order status messaging. Improved quality assurance processes for copy and design implementation within Scaled Agile trains.