Mike J

@hiremikejoyce

I write simple, engaging content for complex experiences

United States
English
About me
If you manage your finances or medications online, you're probably familiar with my work. I'm a UX writer, content designer and copywriter who crafts simple, engaging content for complex experiences. I have extensive experience in healthcare and fintech including CVS, Bank of America and Fidelity. I also have experience with startups and nonprofits in different industries. My work has helped increase digital retail fills 11% for CVS, as well as increase digital completion rates 20% for Fidelity. And I can do the same for you. Let's build some cool stuff that your customers will love. ... Read more

Skills

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hiremikejoyce
Mike J
Offline • 
Average response time: 1 hour

See my services

UX Writing
I will write engaging UX copy for your app or website
From$70 / projectMore details

Portfolio

Work experience

Bank_of America

UX Content Designer

Bank of America • Full-time

Nov 2025 - Apr 2026 • 5 mos

Partnered with UX leadership, product, design, and research teams to deliver customer-focused digital payment experiences within the Payments group. Focused on creating intuitive payment flows for banking customers.

CVS_Health

CVS Health

Full-time • 3 yrs 8 mos

UX Content Designer | Content Manager, Digital Content Management

Jul 2023 - Dec 2024 • 1 yr 5 mos

Collaborated with experience designers, product management, and software developers to build helpful, inclusive, and effective digital products for CVS Health patients. Managed digital content across various platforms.

Senior UX Content Strategist, Rx Transactions

Apr 2021 - Jul 2023 • 2 yrs 3 mos

Developed a robust order details page for Specialty patients and a comprehensive inventory of customer-facing order status messaging. Improved quality assurance processes for copy and design implementation within Scaled Agile trains.