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Honey Kelly R.
@honeykelly12
Virtual Assistant Customer Support Specialist eCommerce VA
Philippines
English, Tagalog
About me
Hi! I’m Honey, a Virtual Assistant and Customer Support Specialist with experience in BPO customer service and eCommerce support. I’ve handled customer concerns through chat, email, and phone, as well as orders, product listings, inventory, refunds, returns, and other eCommerce tasks.
I can also help with data entry, web research, and general admin work. I’m organized, comfortable following SOPs, and quick to learn new tools. Whether you need one-time help or ongoing support, I’d be happy to work with you!
Skills
Honey Kelly R.
Offline •
Average response time: 1 hour
See my services
Translation
I will do excellent quality translation from english to filipino
Translation
I will do excellent quality translations from english to kapampangan
Work experience
Ebay Virtual Assistant
eBay • Full-time
Dec 2019 - May 2021 • 1 yr 5 mos
Created and optimized 100+ eBay product listings using SEO-focused keywords to improve product visibility and customer engagement. Responded to 50+ weekly customer inquiries related to orders, shipping, returns, and product concerns while maintaining 24-hour response times and eBay service standards. Improved inventory accuracy and reduced overselling incidents by 15% through real-time stock monitoring and detailed listing management in a dropshipping environment. Processed return, refund, and order issue requests efficiently while maintaining positive buyer feedback and professional customer support.
Customer Service Specialist
DoorDash • Full-time
Sep 2017 - Aug 2019 • 1 yr 11 mos
Handled high-volume customer support across email, chat, and phone channels, assisting 80–100 customers daily in a fast-paced support environment. Resolved complex payment, account, driver, and merchant disputes through detailed investigations, policy compliance, and timely issue resolution. Consistently exceeded KPIs for customer satisfaction, response time, and resolution efficiency while maintaining high-quality customer support standards.
29 Reviews
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Rating Breakdown
- Seller communication level
- Quality of delivery
- Value of delivery
1-5 out of 29 Reviews
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blue_gency
United States
Helpful?
infiniteether
United States
Ongoing collaboration
Honey is amazing as always and did an absolutely fantastic job! Thank you!
Helpful?
infiniteether
United States
Ongoing collaboration
Helpful?
infiniteether
United States
Ongoing collaboration
I will always use Honey for my future translation needs! Absolutely amazing!!
Seller's Response
Helpful?
hasanfdd
Canada
She delivered a great result! Very nice person Thank you so much!
Seller's Response
Helpful?
