h
hopemariaimbits

Hope Maria

@hopemariaimbits

Customer Care and Voice Over artist

Kenya
English
About me
I am a confident and results-driven professional with a warm, engaging, and expressive voice that connects effortlessly with audiences. With a strong background in customer care, contact centre operations, financial advisory, and sales, I deliver clear, persuasive, and authentic communication. I adapt my tone to suit different audiences and projects, ensuring impact and professionalism. If you’re looking for a voice that is not just audible but memorable, I’m here to bring your project to life.... Read more

Skills

h
hopemariaimbits
Hope Maria
Offline • 
Average response time: 1 hour

See my services

Online Video Advertising
I will be your model actress and voice over artist for stunning ads
From$5 / projectMore details

Portfolio

Work experience

Contact centre Agent

CCI KENYA • Full-time

Apr 2023 - Sep 2024 • 1 yr 5 mos

• Managed high volumes of inbound and outbound calls while maintaining professionalism • Resolved customer complaints and inquiries efficiently, ensuring customer satisfaction • Provided accurate product and service information to clients • Maintained customer records using CRM systems • Met and exceeded performance and quality targets in a fast-paced environment

Financial advisor/Sales Agent

KUSCCO MUTUAL ASSURANCE • Full-time

Aug 2022 - Sep 2023 • 1 yr 1 mo

Advised clients on suitable insurance and financial products based on their needs • Achieved sales targets through effective communication and client engagement • Built and maintained long-term client relationships to improve retention • Educated clients on policy benefits, coverage, and claims processes • Identified new business opportunities through referrals and networking