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Hope Phinzani
@hopephinzani
Customer Support Agent
Malawi
English
About me
Aloha! I'm Hope from Blantyre, Malawi - working YOUR Hawaii hours!
I work 9AM-5PM Malawi time = 9PM-5AM Hawaii (HAST) - while you sleep!
Experience:
✓ University of Malawi Help Desk - 20+ tickets/day
✓ Live Chat <2 min response time
✓ Email Support - Zendesk, Intercom, Gmail, Slack
✓ 98% customer satisfaction rate
Setup: TNM fiber + backup power + quiet office
I help Hawaii business owners save time by handling customer support when you need rest!
Mahalo!
Hope
Skills
Hope Phinzani
Offline •
Average response time: 1 hour
See my services
Customer Support
I will be your overnight customer support agent
Creative Writing
I will write authentic african folklore stories from malawi
Portfolio
Work experience
University of Malawi - UNIMA
Full-time • 11 yrs 6 mos
Customer Support Agent
Jan 2023 - Present • 3 yrs 10 mos
Support for 20+ daily tickets, live chat under 2 min, 98% satisfaction. Using Zendesk, Gmail, Slack. TNM fiber with backup power. Available Hawaii timezone 9AM-5PM HAST.
Customer Support agent
Jan 2023 - Present • 3 yrs 10 mos
Support for 20+ daily tickets, live chat under 2 min, 98% satisfaction. Using Zendesk, Gmail, Slack.
Customer Support agent
Jan 2023 - Present • 3 yrs 10 mos
Support for 20+ daily tickets, live chat under 2 min, 98% satisfaction. Using Zendesk, Gmail, Slack.
