h
hosmahmoud

Hosam Mahmoud

@hosmahmoud

Senior AI and Automation Engineer

Egypt
English, Arabic
About me
AI & Automation Engineer with a Master's degree in AI & Data Science (University of Ottawa) and AWS Machine Learning certification. Every missed lead and slow reply is money walking out of your business. I build AI systems that stop that leak: chatbots and automations that answer customers in seconds, 24/7, qualify leads, book appointments, and connect to your CRM and calendar, so the leads you already pay for turn into paying customers. Real engineered Python code, fully documented, with a handover video. Fast communication, honest advice, no fragile templates.... Read more

Skills

h
hosmahmoud
Hosam Mahmoud
Offline • 

See my services

AI Implementation & Deployment
I will build an ai chatbot that answers, qualifies, and books your leads 24 by 7
From$150 / projectMore details

Portfolio

Work experience

Capgemini

Capgemini

Full-time • 3 yrs

Senior AI & Automation Engineer

Sep 2025 - Present • 10 mos

• Designed and deployed intelligent chatbots and LLM-powered voice assistants handling thousands of customer interactions reducing manual support load significantly. • Built end-to-end automation pipelines connecting CRMs, internal systems, and third-party APIs eliminating manual data entry across business operations. • Integrated large language models (GPT-5, Claude) into production conversational systems improving contextual response quality and customer satisfaction. • Engineered automated workflow systems that transformed hours of manual processing into real-time, reliable operations. • Managed full deployment lifecycle (dev → staging → production) for AI automation solutions ensuring stability across enterprise client environments. • Collaborated with cross-functional teams to identify automation gaps and deliver measurable efficiency improvements.

Data Analyst

Jun 2023 - Aug 2025 • 2 yrs 2 mos

• Built Python automation scripts that reduced report processing time from 6 hours to seconds directly eliminating recurring manual overhead. • Developed real-time Power BI dashboards on SQL foundations enabling data-driven decisions across business units. • Conducted deep data analysis to surface patterns, trends, and actionable insights for senior stakeholders.