h
hugo_huuhuynh

Jacob Huynh

@hugo_huuhuynh

Technical Support Engineer

Vietnam
Vietnamese, English
About me
Technical Support Engineer for Dynamics 365 CE with a unique skill: I build functional products using AI-assisted development from the ground up. I diagnose complex enterprise platform issues daily, which taught me how systems work and how to explain technical concepts clearly. I also leverage AI-driven workflows to prototype full-stack web applications, turning ideas into working products in weeks. I offer: rapid web/AI prototyping, technical documentation and troubleshooting guides, data analysis, and technical writing. Fluent in SQL and BI tools, clear English communication.... Read more

Skills

h
hugo_huuhuynh
Jacob Huynh
Offline • 

See my services

Full Stack Web Applications
I will build your web app mvp using ai driven development
From$90 / projectMore details

Portfolio

Work experience

Microsoft

Technical Support Engineer - Dynamics 365 CE

Microsoft • Full-time

Jan 2026 - Present • 5 mos

Best CSAT achiever of April. Leveraged AI and technical knowledge into troubleshooting while maintaining near-instant, helpful customer service experience. Region: APAC; Service level: Professional.