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Fiverr Pro
English
$
USD
I will be your ecommerce virtual assistant for email and customer support
Ecommerce Virtual Assistant, Customer Communication, Email Management Expert
I'm a dedicated Virtual Assistant specializing in e-commerce operations. I help online store owners (Shopify, Amazon, eBay, etc.) save time and scale by managing the behind-the-scenes work that keeps ...
About this Gig
Need reliable help managing your e-commerce store?
I can assist with the day-to-day tasks that take time away from running your business.
I'm an E-commerce Virtual Assistant who can help with:
- Customer email & inquiry management
- Order management & status updates
- Customer follow-ups & communication
- Data entry & Excel/Google Sheets
- Product & web research
- Product, customer & order data organization
- Routine administrative tasks
I'm detail-oriented, organized, responsive, and committed to accurate work and professional communication. I focus on accuracy, clear communication, organization, and following your instructions carefully.
I can follow your existing workflows, SOPs, templates, and instructions. Whether you need help with a one-time task or ongoing support, I'm ready to assist.
Why work with me?
- Professional customer communication
- Organized and reliable
- Quick to learn your workflow
- Comfortable following SOPs
Please message me before ordering if you have specific or custom requirements. I'll be happy to discuss your project and recommend the right package.
Purpose:
Business
Other Virtual Assistant Services I Offer
FAQ
What tasks can you handle?
I can organize and respond to customer inquiries according to your instructions, templates, FAQs, and brand communication guidelines. I can also handle calendar managemen, data entry, web research, file organisation, and general admin. Message me if you're unsure — I'll tell you honestly if it fits.
Can you work with my e-commerce platform?
I can work with client-provided systems and workflows. Please tell me which platform or tools you use before ordering so I can confirm the requirements.
Can you provide ongoing virtual assistance?
Yes. I can provide ongoing assistance depending on your workload and requirements. The premium package is weekly, and I offer custom monthly retainers for regular work.Please message me so we can discuss the workflow.
Which tools do you use?
Google Workspace, Microsoft 365, and AI tools like ChatGPT for speed — I can adapt to whatever you already use.
How do you handle my logins safely?
Securely and confidentially. I recommend a password manager or limited access, and I never share your data.
Do you provide customer support through phone calls?
This Gig focuses primarily on email and written customer communication. If you require phone support, please contact me before ordering.
Can you follow our customer service templates?
Yes. You can provide your preferred tone, templates, FAQs, policies, and instructions, and I will follow them when communicating with customers.
Can you do product research?
Yes. I can research products and collect information such as product name, price, features, specifications, availability, and other details according to your requirements.
Can you manage orders?
Yes. I can assist with routine order-related tasks such as checking order information, updating spreadsheets, tracking order status, and communicating updates to customers.
