I will be your customer service and support virtual assistant

Slow replies cost you customers. I make sure every customer gets a fast, friendly and accurate answer, and you get a clear report of what was handled.

What I can handle for you:

• Email support & inbox management
• Live chat support
• Phone support
• Social media DMs & comments
• Order, booking & refund requests (by your rules)
• VA tasks: data entry, CRM updates, scheduling

How it works:

• You share your tools, policies and brand tone
• I set up reply templates that sound like you
• I handle your customers during your chosen hours
• You get a summary of every issue and escalation

Why work with me:

• Organised support with templates, escalations and daily reports
• 5+ years of customer support experience
• Flexible hours for UK, US and EU time zones

Tools: Zendesk, Freshdesk, Gorgias, SimpleTexting, OpenPhone(QUO), Bird, Gmail, Slack, Google Sheets, Shopify

Your data is safe: I only use the access you give me, never issue refunds or make promises without your approval, and I'm happy to sign an NDA.

Message me your business type and daily ticket volume, and I'll suggest the right package.